Privacy Policy

Introduction

We understand and appreciate that visitors and users of this website are concerned about their privacy, as well as the confidentiality and security of any information they provide. This Privacy Policy explains our practices regarding the collection, use, and storage of information provided through this website. Please read the entire Privacy Policy and Terms of Use before using or submitting information to this website.

Your Consent

By using this website, you agree to the terms of this Privacy Policy and the Terms of Use. Whenever you submit information via this website, you consent to the collection, use, disclosure, and storage of that information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Information

Like many websites, this website collects information from its visitors through logging systems and by permitting direct communication via email, feedback forms, interactive elements, or direct contact by phone or in person. Some information may also be collected passively as you navigate the website using technologies such as Internet Protocol (IP) addresses, cookies, internet tags, and navigational data collection.

Information collected may include, but is not limited to:

  • Server addresses
  • Domain names
  • Dates and times of visits
  • Pages accessed and documents downloaded
  • Previous websites visited
  • Browser type used

An IP address is a number assigned to your computer by your internet service provider. It is generally considered non-personally identifiable, as it usually changes dynamically each time you connect to the internet. We use your IP address to diagnose server issues, analyse visitor trends, determine the fastest connection routes, and improve website performance.

We may use cookies, which are small data files sent to your web browser that help the website remember information about you and your preferences.

Types of Information Collected

By visiting our website, we may collect identifiable information as a result of site logging and statistical recording. This may include:

  • IP address
  • Search terms used
  • Browser type
  • Site linking information
  • Operating system details
  • Time and length of access
  • Pages accessed

Most public pages of our site can be accessed without providing additional personal information.

We store credit card details for processing payments and use third-party payment gateways such as Stripe, which adhere to industry security standards such as PCI DSS (Payment Card Industry Data Security Standard). These payment providers are responsible for ensuring compliance with security standards.

Use of Your Information

If you provide us with personal information, we may use it to:

  • Provide services requested by you
  • Ensure our site is relevant to your needs
  • Deliver services such as newsletters and responses to inquiries
  • Administer and manage services
  • Conduct credit-worthiness and fraud checks
  • Research and develop our products and services
  • Maintain and develop our business systems, including testing and upgrades
  • Promote and market our services
  • Protect our intellectual property and legal rights
  • Comply with legal requirements

We will not trade, sell, or rent your personal information. However, we may disclose personal information as permitted or required by law, including:

  • To comply with legal or regulatory obligations
  • To protect the rights, safety, or property of our business or others
  • To third-party service providers assisting in service delivery
  • To outsourced marketing providers for promotional activities
  • For billing and debt recovery purposes
  • To IT service providers maintaining our systems
  • To our authorised representatives
  • To share with our affiliates and marketing agencies
  • To fraud-checking and credit-reporting agencies
  • To professional advisers such as accountants, auditors, and legal consultants
  • In the event of a business transfer or sale

 

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, unauthorised access, modification, disclosure, or destruction. However, internet transmissions are not completely secure, and email communications may not be protected. Please exercise caution when transmitting sensitive information via email.

We use reputable third-party payment providers, such as Stripe, that comply with industry security standards to handle transactions securely. These providers manage compliance with applicable security regulations, including PCI DSS.

Correction or Removal of Information

You may request access to information held about you using the contact details provided on the website. We will provide details on the personally identifiable information we hold and its purposes.

You may also request updates or corrections to any inaccurate, incomplete, or outdated information. We will take reasonable steps to amend information as soon as possible.

If requested, we will delete personal information, except where retention is required by law. However, disclosed information cannot be erased. The information which are shared with our service providers, our affiliates and our marketing agencies cannot be erased as usually we do not have control over them.

Links to Other Websites

This website contains links to third-party websites. We do not control these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any external websites before providing personal information.

Contact Information

For questions, clarifications, or concerns regarding this Privacy Policy or the information practices of this website, please contact us using the details provided on the website.

We may update this Privacy Policy at any time without notice. Revisions will be posted on this page. Please review periodically, especially before providing personally identifiable information.

Last Updated: 17 February 2025